Privacy Policy

We collect the following types of information to provide and improve our food delivery service:

a) Information you provide directly

• Full name
• Email address
• Phone number
• Delivery address
• Payment-related information (processed securely by our payment partners — we do not store your full card details)
• Order history and preferences

b) Information collected automatically

• Device information (device model, operating system, app version)
• IP address and general location (city/region)
• App usage data (features used, pages viewed, crash reports)
• Push notification token (used to send you order and account updates)

c) Location information

• Approximate and precise location — ONLY when you grant permission
• Used strictly to determine delivery availability and to route your order to the correct delivery address
• We do NOT track your location in the background when the app is closed

Your information is used to:

• Create and manage your account
• Process, prepare, and deliver your orders
• Verify your identity and prevent fraud
• Send order confirmations, delivery updates, and support messages
• Send push notifications related to your orders, rewards, and important account activity (only if you allow notifications)
• Calculate and credit reward coins to your account
• Improve app performance, fix bugs, and enhance user experience
• Comply with legal obligations

We do not sell your personal information to third parties.

Our app requests access to your device's location. This permission is optional and is used only for:

• Verifying that we deliver to your area
• Helping our delivery riders reach your exact location
• Showing nearby restaurants and accurate delivery time estimates

You can disable location access at any time from your device settings. Some features (like auto-filling your address) may not work without it, but the app remains usable.

With your permission, we send push notifications for:

• Order status updates (confirmed, preparing, on the way, delivered)
• Reward coin credits and special offers
• Important account or security alerts

You can turn off notifications at any time in your device settings. Disabling notifications does not affect core app functionality.

We take the security of your data seriously. We use industry-standard safeguards, including:

• Encrypted connections (HTTPS) for all data transmission
• Secure authentication via trusted providers (Google Sign-In)
• Encrypted storage of sensitive account data
• Restricted access to personal data — only authorized staff can access it when necessary for support or delivery
• Regular monitoring for unauthorized access or suspicious activity

While we work hard to protect your data, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your information to the best of our ability.

We share your information only in these limited cases:

• With delivery riders — name, phone number, and delivery address are shared so they can complete your delivery
• With payment processors — to securely process payments
• With trusted service providers — for hosting, analytics, notifications, and crash reporting (all bound by confidentiality agreements)
• When required by law — to comply with legal requests, court orders, or to protect the safety of our users

We never sell your data. We never share it with advertisers for their own marketing purposes.

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we securely delete or anonymize your data.

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and personal data
• Withdraw permission for location or notifications at any time
• Contact us with any privacy concerns

To exercise any of these rights, email us at ahmaddeveloper@gamil.com.

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

Our app uses trusted third-party services that may collect information as described in their own privacy policies:

• Google Sign-In (authentication)
• Supabase (secure database and authentication backend)
• Google Firebase (push notifications and analytics)
• Payment gateway providers for secure transactions

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of the app after changes means you accept the updated policy.

If you have any questions, concerns, or requests about this Privacy Policy or how we handle your data, please contact us: